Privacy Policy in language you can act on.
What we collect, why we have it, who it goes to, and how to make us stop contacting you. You can withdraw consent at any time, by any reasonable method — including just telling us on the phone. Nothing has to go on paper.
The short version
We collect what insurance companies need to quote and service your policies, and we send it to those companies and to the vendors that help us run the agency. We do not sell your insurance information. The website's advertising and analytics tools do share browsing identifiers with Google and Meta, and you can switch that off without affecting your coverage. You can tell us to stop contacting you at any time, in any way that makes it clear — a text, a phone call, an email, a letter. The full detail is below.
Nothing has to go on paper.
Plenty of privacy policies say consent stays in force until you cancel it on paper. An earlier version of this one said the same thing, and it was wrong. Under federal rules you may withdraw consent to calls and texts by any reasonable method that makes your wish clear — and a company is not allowed to insist on one particular channel.
In practice that means saying "stop calling me" to whoever answers the phone is a valid request, and so is replying to a text with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, or words of your own that mean the same thing. We would rather you told us why, because sometimes the answer is that you wanted the renewal notice and not the marketing and we can separate those. But you owe us no explanation and no particular form of words. Every route that works.
In full, with the parts that matter marked.
Effective August 9, 2026
Who we are and what this covers
Cribb Insurance Group Inc. ("Cribb Insurance," "we," "us," "our") is an independent insurance agency at 1601 SW Regional Airport Blvd, Bentonville, AR 72713, licensed in Arkansas, Oklahoma, Missouri and Texas and writing across Northwest Arkansas.
This policy covers information we collect through this website, through our quote and service channels, through third parties that send us quote requests, and in the course of placing and servicing insurance. It does not cover the insurance companies themselves. Each carrier is a separate business with its own privacy notice, and once your information goes to a carrier for a quote or a policy, that carrier's notice governs what it does with it. Ask us and we will point you to the right one.
Information we collect
What you give us
Name, address, email, phone, date of birth, driver's license number, vehicle and property details, current coverage, claims and driving history, and other personal and financial information insurance companies require to quote or issue a policy. You may give it to us through a form, by phone, by email, by text or in person.
What comes from a lead provider
If you asked for a quote on a comparison site, a lead provider or an advertising partner and your request was routed to us, we receive what you submitted there — usually your name, contact details and what you are looking to insure. We did not choose that route and we do not control what that company did with your information before it reached us. Their privacy policy governs that part, not ours.
What the website collects on its own
IP address, device and browser type, pages viewed, referring site and how you interact with pages, through cookies and similar technologies. See the cookies section below.
How we use your information
- Answering your quote request and putting it to the insurance companies we represent.
- Contacting you to complete that request, as described in the consent section.
- Issuing, servicing, renewing and changing policies, and handling billing and claims paperwork.
- Telling you about coverage, renewals and agency news we think is relevant to you.
- Improving the website and understanding which of our marketing actually works.
- Meeting insurance regulatory, record-keeping and other legal obligations.
- Detecting fraud and protecting our systems.
Consent to be contacted
When you ask us for a quote — through this site, our forms, by phone, by email, in person, or through a third party that routes your request to us — you are agreeing that we may contact you at the phone number and email address you gave, by call, text, email or voicemail, including with automated technology, in order to answer that request and to service your insurance.
Consent is not a condition of buying anything. You can ask for a quote and tell us to contact you only by email, or only by phone, and we will work that way. Message and data rates may apply to texts, message frequency depends on your request and your policy activity, and you can reply HELP to any text for assistance.
Being straight about the limits of this paragraph: a privacy policy is a disclosure, not a signature. Where the law requires a separate, clearly labeled written agreement before marketing calls or texts, that is collected separately at the point you give us your number — not buried here.
How to stop us contacting you
You can withdraw consent at any time, by any reasonable method that makes clear you want us to stop. You do not have to put it on paper, you do not have to use a particular word, and you do not have to use a particular channel. Telling one of us on the phone counts.
These all work, and none is required over the others:
- Reply to a text with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE — or with anything else a reasonable person would read as asking us to stop.
- Say so on the phone to whoever you are speaking to, or leave it on a voicemail.
- Email service@cribbinsurance.com, ideally naming the number or address to remove.
- Use the unsubscribe link at the bottom of any marketing email.
- Write to us at Cribb Insurance Group Inc, 1601 SW Regional Airport Blvd, Bentonville, AR 72713.
We act on these promptly and we keep an internal do-not-call list. One limit worth knowing: if you have a policy through us, we may still need to reach you about the policy itself — renewal, cancellation, billing, a claim — because those are not marketing and in some cases the carrier or the law requires the contact. Tell us you want no marketing and we can stop the marketing while keeping the policy notices.
Cookies, analytics and advertising
This site uses cookies, pixels and similar technologies, some of ours and some belonging to advertising and analytics companies. They let us see which pages get used and whether our advertising is doing anything.
We use Google tools for analytics and advertising measurement. Google may set cookies and identifiers to record activity. You can read how Google uses this data at policies.google.com/technologies/partner-sites and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Meta
We use the Meta Pixel to measure advertising on Facebook and Instagram. Meta may connect activity on this site to a Meta account. You can change what you see at facebook.com/ads/preferences.
Turning it off
Every major browser can block or delete cookies, and several honor a Global Privacy Control signal, which we treat as an opt-out request where it applies. Blocking cookies may change how parts of the site behave. It will never stop you getting a quote — the phone works.
What "sale" means when advertising is involved
That last sentence deserves an honest footnote rather than being left to stand on its own.
We do not trade in customer information; nobody buys a list from us. But the advertising and analytics tools on this site do pass online identifiers — cookie IDs, device information, pages viewed — to Google and Meta, and several state privacy laws define "sale" or "targeted advertising" broadly enough to capture exactly that, whether or not money changes hands. Saying "we never sell anything" while running those pixels would be the kind of technically-arguable claim this page should not make.
So, plainly: the information you give us to get insured goes to insurance companies and to the vendors that help us run the agency. The information the website collects about browsing may reach advertising platforms. You can cut off the second category with the browser controls and opt-outs above, or by asking us, without affecting the first.
How we protect information
We keep administrative, technical and physical safeguards intended to protect personal information from unauthorized access, use or disclosure, and we handle nonpublic personal information consistent with the federal and state privacy rules that apply to insurance agencies, including the privacy provisions of the Gramm-Leach-Bliley Act.
No system and no email is completely secure. That is why we ask you not to send Social Security numbers, dates of birth, driver's license or passport images, or bank and card numbers by email. If something you need to send us includes any of that, call the office and we will take it another way.
How long we keep it
As long as we need it to do the things described here, to service your policies, and to meet the record-keeping periods that insurance regulation, carrier agreements and other law impose on an agency. Those periods generally outlast the policy itself, so ending a policy does not immediately erase the file. When we no longer need something, we dispose of it securely.
Your choices and your rights
- See it and fix it — ask what we hold about you and have us correct anything wrong.
- Control the contact — stop marketing at any time, by any reasonable method, as set out above.
- Control the tracking — browser settings and the opt-out links above.
- State privacy rights — depending on where you live, you may have rights to access, correct, delete, or opt out of targeted advertising and profiling. Tell us which state you live in and we will handle the request under that state's law.
One complication worth naming rather than hiding: much of what an insurance agency holds is regulated under the Gramm-Leach-Bliley Act, and several state privacy laws treat that information differently from ordinary consumer data. The practical effect is that a request may be handled differently depending on whether it touches your insurance file or your website activity. Ask us and we will tell you which applies rather than sending you a form letter.
To exercise any of this, email service@cribbinsurance.com or call (479) 286-1066. We may need to verify who you are before we act, which is a protection for you.
Children's privacy
This website and our services are for adults buying insurance. We do not knowingly collect personal information from children under the age of thirteen. We do collect information about minors in the ordinary course of insuring a household — a teenage driver on an auto policy, for instance — from the adult arranging the coverage, not from the child. If you believe a child has given us information directly, contact us and we will delete it.
Changes to this policy
We update this policy when our practices, our tools or the law change. When we do, the effective date at the top changes with it, and material changes are described rather than quietly folded in. Continuing to use the site after an update means the current version applies to you.
Questions about any of this
Email service@cribbinsurance.com, call (479) 286-1066, or write to Cribb Insurance Group Inc, 1601 SW Regional Airport Blvd, Bentonville, AR 72713. The office is open Monday through Thursday, 9 to 5, and Friday, 9 to 4.
If you want something specific — stop the texts, remove an old email address, tell us which state you live in for a privacy request — say so directly and it will be handled faster than a general question.
Privacy, in practice.
Do I have to send something in writing to stop the calls and texts?
No. Any reasonable method works, including just telling us on the phone.
You can reply STOP to a text, say it out loud to whoever answers, leave it on a voicemail, use the unsubscribe link in an email, send an email, or write to the office. You do not need a particular word and you do not need a particular channel. If a reasonable person would understand that you are asking us to stop, that is a valid request and we treat it as one. An earlier version of this policy required you to do it on paper. That was wrong, and it has been corrected.
Do you sell my personal information?
We do not sell your insurance information, and it is worth being precise about the rest.
Nobody buys a customer list from us and we do not pass your nonpublic personal information to unaffiliated companies for their own marketing. Separately, the advertising and analytics tools on this website do share online identifiers such as cookie IDs and pages viewed with Google and Meta, and several state privacy laws define sale or targeted advertising broadly enough to include that even where no money changes hands. We would rather say that plainly than make a claim that only survives on a technicality. You can switch that off with your browser settings or the opt-out links in the cookies section without it affecting your insurance.
I asked for a quote on a comparison website. Why are you calling me?
Because that site sent us your request, along with the consent you gave it.
Comparison sites, lead providers and some advertising partners collect a quote request and route it to agencies. When one reaches us we treat it the same as a request made to us directly. What we cannot tell you is what that site did with your information before it got here, or how many other agencies it went to, because that is their business and their privacy policy rather than ours. If you did not intend to be contacted, tell us and we will stop, and it is worth going back to the original site as well because we may not be the only ones who received it.
If I stop the marketing, will I stop hearing about my policy?
No, and you should not want to.
Marketing and policy servicing are different things. If you have coverage through us, we may still need to reach you about a renewal, a cancellation notice, a billing problem or a claim, and in some cases the insurance company or the law requires that contact. Those are not sales calls. Tell us you want no marketing and we will shut off the marketing while keeping the notices that protect your coverage. If you want to stop absolutely everything, say that instead and we will explain what you would be giving up.
Is it safe to email you my documents?
For most things yes, and for a short list of things no.
Policy numbers, vehicle details, addresses, contract requirements and declarations pages are all fine to send. Social Security numbers, dates of birth, driver's license or passport images, and bank or card numbers are not, and neither is a photograph of a document containing them, because ordinary email is not a secure channel and we cannot control what happens to it in transit. If a request genuinely needs that information, call the office and we will take it another way. If you are unsure, leave it out and mention that you have it.
What happens to my information once it goes to an insurance company?
The carrier's own privacy notice takes over at that point.
To get you a quote we have to send your information to the insurance companies we represent, and each of those is a separate business with its own privacy practices, its own retention rules and its own notice. Ours does not govern theirs. Every carrier is required to give you a privacy notice, generally when a policy is issued, and you are entitled to ask for one before that. Tell us which company you want and we will point you at the right notice rather than making you hunt for it.
Want something changed?
Stop the texts, remove an old email address, correct something we have wrong, or ask what we hold. Say which one and it gets handled faster than a general question — and you will get an answer from a person rather than a form letter.
Cribb Insurance Group Inc. is an independent insurance agency licensed in Arkansas, Oklahoma, Missouri and Texas. This policy describes the agency's own privacy practices. It is general information and it is not legal advice. It does not replace any insurance policy, any carrier privacy notice, or any disclosure required in a specific insurance transaction, and where it differs from a notice given to you by an insurance company about that company's practices, the carrier's notice governs the carrier's conduct.
Carriers are separate businesses. Information submitted to an insurance company for a quote, an application or a policy is handled under that company's privacy notice and retention rules, not this one. Ask us and we will identify the notice that applies to you.
Third-party sources. Where a quote request reaches us through a comparison site, a lead provider or an advertising partner, that company collected your information under its own policy and made its own disclosures before we received anything. We do not control what it did or how many other businesses received the same request.
Third-party tools. Analytics and advertising services referenced here are operated by their providers under their own terms and privacy practices. Opt-out mechanisms are provided and maintained by those companies, and their availability and effect are outside the agency's control.
Descriptions of legal requirements are provided for general understanding, reflect the agency's understanding as of the effective date, and may change. Nothing here waives any right you have under applicable law, and nothing here limits any obligation the agency has under it. Where this policy and applicable law disagree, the law controls.
Effective August 9, 2026. Last reviewed August 2026.