The whole point is that it's the same people.
Most insurance is sold by whoever answers, and serviced by whoever is next in the queue. That is not what happens here. The person who writes your policy is the person who picks up when something goes wrong — which matters most at claim time, when knowing the household and the history means the conversation starts somewhere sensible rather than at the beginning.
Who to ask for
New policy or a comparison — any of the agents. Business insurance — Ryan, or Jason. A change, a certificate, an ID card — the service team, and the fastest route is the Service Center. Already worked with someone here? Ask for them by name and that is who you will get. If you are not sure, call the main number and describe it plainly — sorting that out is not your job.
Everybody who works here.
Not a selection. This is the whole agency, which is the honest way to publish a team page and also the reason continuity is possible at all.
Leadership
Jason Cribb
Owner / PresidentRuns the agency and still writes business. Commercial accounts and anything unusual tend to land here.
Agents
Haley Langley
Senior Agency Sales LeadLeads new business on the personal side and takes the accounts that touch several policies at once.
Triston Cribb
Associate AgentQuotes and writes new policies, and reviews existing coverage against what the market has now.
Carey Stubbs
Associate AgentQuotes and writes new policies, and works through renewals that came in higher than expected.
Cade Clemons
Associate AgentQuotes and writes new policies, and handles the comparison work behind a household moving agencies.
Ryan Amthauer
Business Insurance AgentCommercial lines. Liability, property, workers compensation, fleets and the specialist coverages that go with particular trades.
Service Team
Kerri Jenkins
Service Team LeadRuns servicing. Policy changes, certificates and the carrier side of a request once it leaves your hands.
Amber Prochaska
Service TeamDay-to-day servicing — ID cards, certificates of insurance, changes and documents.
Rosa Miramontes
Service TeamDay-to-day servicing — ID cards, certificates of insurance, changes and documents.
Mascot
Cribby Chameleon
MascotAdapts to whatever coverage the situation calls for, which is the whole joke and also more or less the business model.
Use a name. It changes the conversation.
Saying "I usually deal with" and a name, in the first sentence, is the single fastest thing you can do on a call here. It skips the part where somebody works out which file you are and whether anybody has spoken to you recently. Nobody gets routed away from the person who knows their household, and you never have to ask for that as a favor.
The honest limit: a team this size means the person you want is sometimes on another call or out at a client. Everything lives in one management system rather than in an individual's inbox, so somebody else can open the same file and help you today — and if it is something only your usual agent can sensibly answer, we will say so and tell you when they are back rather than guessing on their behalf. How to reach whoever you need.
Small team, deliberately.
one office no call center, no queue
Everyone on this page works at the same address in Bentonville. There is no overflow center and no department your file gets handed to.
What you give up, and what you get.
Be clear-eyed about the trade. A large agency or a direct carrier has more people answering phones for more hours a day. If what you want at eleven at night is a card reissued, that is a real advantage and we are not going to pretend otherwise. Our client portal covers documents around the clock, and your carrier's claims line never closes, which handles the two things that genuinely cannot wait.
What a team this size can do is notice. When one person handles a household across home, auto, the boat and the business, somebody sees that adding a vehicle should have moved the umbrella, or that a business address change touched three policies rather than one. Gaps live between policies, not inside them, and nobody finds them by reading one at a time.
It also means we can say the unprofitable thing. Because we are independent and place across more than forty carriers, sometimes the useful answer is that what you already have is correctly structured and priced, so leave it alone. That answer takes a person who is going to be here next year to give it.
Working with the people here.
Can I ask for a specific person?
Yes, by name, and you will get them.
If you have worked with somebody here before, say so when you call or put it at the top of the email and it goes straight to them. Nobody gets routed away from the person who knows their file. That is most of the reason to use an agency this size rather than a number that reaches whoever is free. It is worth being realistic about one thing: a small team means the person you want is sometimes on another call or out at a client. If it can wait, we will tell you when they are back. If it cannot, somebody else can open the same file and help you now.
Who should I ask for with business insurance?
Ryan Amthauer handles commercial lines, and Jason writes business as well.
Commercial work runs differently from personal. General liability, commercial property, workers compensation, commercial auto and the specialist coverages that attach to particular trades all involve questions about what the operation actually does day to day, where the work happens and who drives what. Bring the operation, not the paperwork description of it. If you are not sure whether something counts as commercial, call the main number and describe it plainly, and whoever picks up will put it in the right place.
What happens if the person I usually work with is out?
Somebody else opens the same file and picks it up.
Everything sits in one management system rather than in an individual's head or inbox, so a request does not stall because one person is away. That is also why service requests go to the team address rather than to a personal one. What you should not get is a stranger asking you to explain your household from the beginning, because the history is in front of whoever is helping you. If it is something only your usual agent can sensibly answer, we will say so and tell you when they are back rather than guessing on their behalf.
Are your agents licensed, and can I check?
Yes, and yes.
Selling and servicing insurance requires a producer license issued by the state, and the agency is licensed in Arkansas, Oklahoma, Missouri and Texas. Licensing is public record: each state's insurance department maintains a lookup where you can search a producer or an agency by name and see the license status and the lines they are authorized for. In Arkansas that is the Arkansas Insurance Department. You are entitled to ask anyone in this business for their license information and a straight answer, and if you ever get anything other than one, that tells you something.
You are a small team. Would a bigger agency be better?
For some things, honestly, maybe. For most of what people actually need, no.
A large agency or a direct carrier has more people answering phones and longer hours, and if what you want is a card reissued at midnight that is a real advantage. What it cannot easily do is continuity. When the person who wrote your policy is the person who answers at claim time, the conversation starts somewhere sensible instead of at the beginning, and somebody notices when a change to one policy should have moved another. The trade is genuine and worth understanding rather than being sold on. We also have around-the-clock coverage where it counts most: your carrier's claims line never closes.
Who is Cribby Chameleon?
The agency mascot, and yes, he is on the team page on purpose.
A chameleon changes to suit the situation, which is a reasonable joke about what an independent agency does with more than forty carriers behind it. He shows up across the site and turns complicated coverage questions into plain English. He is not a licensed producer, he does not quote policies, and he will not be answering the phone.
If our guides are useful, mark Cribb Insurance as a preferred source so more Arkansas families and businesses can find plain-English answers about their own coverage.
Talk to one of us.
Ask for somebody by name, or just describe what you are trying to work out and we will put it in the right hands. Ready to compare? Start a personal quote or a commercial quote — a real person picks it up either way.
Cribb Insurance Group Inc. is an independent insurance agency licensed in Arkansas, Oklahoma, Missouri and Texas. This page is general information about the agency and the people who work there. It is not a policy, not an offer of insurance, and not a guarantee of coverage, availability, eligibility, or price. It is not legal advice, claims advice, or a legal opinion.
About the people listed. Names, job titles and role descriptions reflect the agency's staff as of the date below and are subject to change without notice. Role descriptions indicate the kind of work a position generally covers and are not a statement of any individual's qualifications, credentials, licensing scope, tenure or authority. No individual named here is guaranteed to be available at any particular time, and requesting a specific person does not delay or alter carrier processing. Nothing on this page creates any personal obligation on the part of an individual employee.
Licensing. Insurance producers are licensed by the states in which they transact business, and license status and authorized lines are matters of public record maintained by each state's insurance department. Licensing varies by individual and by state and is not represented here for any particular person.
Cribby Chameleon is a fictional mascot used in the agency's marketing. Cribby is not a licensed insurance producer, does not transact insurance, and does not provide advice of any kind.
Office hours are Monday through Thursday, 9:00 a.m. to 5:00 p.m., and Friday, 9:00 a.m. to 4:00 p.m., Central time, and may change. Market access referenced as "more than forty carriers" reflects the agency's overall market access across personal and commercial lines and is not a representation that any particular product, carrier or price is available for any particular person, property or business. Statements comparing the agency with larger agencies or direct insurers describe general differences in how such businesses operate and are not a representation about any specific competitor or about service outcomes.
Last reviewed August 2026.